Frequently Asked Questions (FAQ)
About Our Products
What types of products do you offer?
We specialize in a wide array of home and office furnishings. Our collection includes everything from living room and bedroom sets to dining room furniture, home office pieces, and a variety of stylish accents and decor to tie everything together.
What is the quality and construction of your furniture?
We are committed to quality and durability. Our products are sourced from trusted manufacturers and utilize a range of materials. You will find pieces crafted from solid woods, engineered wood products like MDF, metals, glass, and high-quality upholstery fabrics. We focus on sturdy construction, reliable hardware, and finishes designed for longevity and everyday use.
Do you offer assembly services?
Many of our items require some home assembly. We provide clear, step-by-step instructions and all necessary hardware. We recommend reviewing the product specifications for assembly details prior to purchase.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Our policy allows for returns and exchanges within a specified period from the delivery date. The item must be in its original, unused, and unassembled condition with all tags and packaging intact. Please inspect your order upon arrival and contact us immediately if there is any damage or if you receive an incorrect item.
About Orders & Shipping
How can I check the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s progress.
What are your shipping times and costs?
Shipping times vary depending on the product’s availability and your delivery location. Many in-stock items will be processed and shipped promptly. Shipping costs are calculated based on the size, weight of the items, and the delivery destination. These details will be clearly displayed at checkout.
Do you ship internationally?
Currently, we ship to addresses within the United States.
Do you deliver to my area?
We serve a wide range of locations across the country. You can verify if we deliver to your specific area by entering your zip code during the checkout process.
What is your policy for damaged or missing items?
We take great care in packaging our products to ensure they arrive safely. In the rare event that an item arrives damaged or parts are missing, please contact our customer service team right away. We will work to resolve the issue quickly, which may involve sending replacement parts or arranging for a return or exchange.
About Our Company
How can I contact customer service?
For any questions or concerns, our dedicated customer service team is here to assist you. The best way to reach us is through the contact form on our main website at nostalgiasfurniture.com. We strive to respond to all inquiries as quickly as possible.
How secure is my personal information when I shop with you?
We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard your personal and payment information. Your data is protected during transmission, and we do not store your full credit card details on our servers.
Where can I find care instructions for my furniture?
General care instructions are often included with your furniture or available on the product page on our website. For specific materials like wood, glass, or upholstery, we recommend using cleaning products designed for those surfaces and avoiding harsh chemicals.